BT Broadband contact details. 2) For the broadband while I appreciate fast speeds I am constantly having to re-set the hub to get an internet connection, having both wired and wireless connections. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on their. 01 EDT. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. You can also contact its ‘retention team’ on 0345 444 1111 or use its online chat tool on its website. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. If I'm simply downloading or speed testing whilst on OpenVPN I can get ~360Mbps. Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. I have raised this twice. Sky Mobile, EE and Tesco Mobile received the fewest complaints in the mobile sector. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. What do the colours mean? Yellow. You are paying for 1Gbps to the HUB, shared between multiple devices concurrently. £9. 2022. 4GHz or 5GHz. V6. Tried this but the instructions did not apply to my old superhub 2. I have sent my contract pdf to Virgin 3 times by email and made 3 formal complaints and been ignored. Slow speed on Gig1 on 12-08-2021 12:29. Phoned up support tonight, who told me to reboot. Virgin Medium customers Call use on 150 from your Virgin Storage landline or Virgin Mobile. 5) Fun upload speed consistently 52 time after time no problem. Below is what this looks like on our router, the number of bonded channels may be. Virgin Media Issues Reports Latest outage, problems and issue reports in social media:Your Mobile Account. Even on a gigabit connection – or 1,000Mbits/sec – the upload is capped. Their 23% Resolve Complaints rating is a cause for concern. 33 Comments. Email. We would like to show you a description here but the site won’t allow us. Speed. on 03-10-2022 11:23. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Very Slow Network speed. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Use the test below to see if the issue is at the Hub or device. I should be getting 100mbps minimum and I'm barely hitting 20. Twitter: @bt_uk. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Delayed repair following loss of service. TiVo. Go to our service status page. . I’d like to test my speed. Gig1 speed - disappointing. 1. The claim Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Click on the “Upstream” tab, copy the text and paste into your reply. Check out the do's and don'ts, in our Community FAQs. limits around 19-50mbps on m350. . Working hard to help connect the nation, shop our offers and order online. Select Apply changes. I phoned the technician team and asked. I have Virgin Business with 500MB download and 50MB upload. He tested the. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. First call 0800 561 0061 - use the automated service to see if there is a local service issue. on 100mbps package. Browse. Keep your modem out in the open to make sure you get the best from it!on returning to VM I've now got a super fast 350Mb/s download (and it usually reports 350-380Mbps on various speedtest checks) but with a terrible download latency 300-400ms. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. |. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. - 4752246 - 7 I successfully raised a complaint using the online form buried in My Virgin Media. Dave Snelling. 2. The speed meets or exceeds the advertised rate with low latency and vanishingly low jitter. Gaming Support. On a speed check I'm getting 200+MPS but as someone explained to me doing 200mph on racetrack is different to trying to do 200mph on a ploughed field. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. TV;. Tweet Virgin Media. Via Wi-Fi I’m getting speeds of c. Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. So clearly, the Virgin Media Stream box can do a lot – but it’s not perfect on any front. Package. Options. For several weeks i've been getting pretty poor download speed ~ 20-30Mbps. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. It's now actually so slow most speed tests time out before giving me results. 23-08-2022 18:34 - edited 23-08-2022 18:36. Slow uploads and downloads were also a problem, affecting 15% of customers overall. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. Downdetector, which tracks websites, showed more than. <iframe aria-hidden="true" title="GTM" src="height="0" width="0" style="display: none; visibility: hidden. . 71% last year to 13. Monday, Sep 6th, 2021 (10:38 am) - Score 20,368. Here’s how much we’ll credit you for the following service issues: £9. Welcome to Virgin Media’s help and support page. If you have QoS on, turn it off and see if your speeds improve. <link rel="stylesheet" href="/support/help/check-services/styles. Speed. Email Customer Services on . Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Help setting up equipment . In order to register your total loss of service, you need to contact the faults team on 0345 454 1111 option 1, 2 then 1 or you can chat with us here on the Community Forums. The only one who is even offering speeds faster than 100mbps in my area was Virgin and my friend recommends they are good so I have arranged to have someone come out to install it for me. Leave it off for about 10 seconds. Would not refund. Portsmouth has a median broadband speed of 90 Mbps, which is drastically faster than the South East's 53 Mbps and quite a bit faster than the UK median of 60 Mbps. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Ask Your Question Fast!. This lasted until July. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Simply test your broadband service, and if we find an issue we can help with a fix online. Customers of Virgin Media. . The download speeds available on Virgin Media are available to customers based on your speed package. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Sincerely, It takes ages to open the virgin media website page, experiencing such on all my connected device. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. Virgin Media ranks 43rd among Cable Television sites. 15 if we don’t turn up on the promised day of an. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. On the other hand, the proportion of very fast Virgin Media speed tests, with speeds exceeding 300 Mbps, has shrunk, jumping from 14. My broadband has been awful for several weeks now- usually between 0. Reviewers complaining about Virgin Media most frequently mention customer service problems. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). I'm specifically looking at torrenting. It covers the phone, broadband and TV service provided to you by Virgin. Restarted router multiple times, called the support, and they couldn't find a so. Averaging 30mbps. M200: This comes with an average upload speed of 213Mbps. Ive followed the assistant, but each time I get told to check back after 24 hours to book a technician and after 24 hours the same pop up appears, no option to book a technician. My Virgin Media. If it’s not a technical issue you need help with then we’re here to support you on. . There are so many wifi specs. Here are some tips to improve your PS5 upload speed: Check your internet connection speed: Use a speed test website to check your internet connection speed. The speed test has been built to test broadband download speeds up to — and above — 1000Mbps (1Gbps). Tuning in. Delayed repair following loss of service. Make sure your router can handle your broadband - Sometimes older routers are not capable of delivering faster broadband speeds. The. Internet speed test results can help you find and address potential. Packet loss, slow speeds, dropping connection. Views. Multiple broadband speed tests over time can show if and when speed fluctuates. Absolutely no change in speed! 3 hours later getting 125/17 so no complaints here. Last year, Virgin Media gave millions of customers on its M100 and M200 tiers a free speed boost. . Broadband has been pretty slow so I booked a technician to install an OBD Port to sim it up the technician. Sign out . How to make a complaint via phone. Problems with broadband. £9. Solved: Virgin media is changing the phone system so that the phone comes through the router. Options. I've been with Virgin for about a month now and am on the 1gb package with the Hib 5 All in all its been pretty good. S. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. The Virgin Media team is available Monday through Friday, 8 a. VM has 8 weeks to resolve. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. 83 per day if we don’t install your services on the promised day until installation’s completed. No. Phone. 4Ghz band. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance, please contact our Customer Care team. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. Call Customer Services on 0800 052 0422. Mobile customers can also use the app to keep on. We have the fastest widely available broadband in the UK (with blistering speeds of up to 100Mb in fact) and we've got packages to suit everyone. User reports indicate no current problems at Virgin Media. Missed appointments. 8Mbps read. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. I can see no way on the website to actually report this problem, even tried there complaints pr. 7 tips to tackle internet speed issues. The median download speed at 1pm was 80. If you have a complaint, please get in touch via the form alongside 2. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. samknows/real speed to hub is showing <100mb. 5 and 15 Mbps although I have had a reading of 157Mbps which suggests it is not a hardware or wired connection issue. My conection only gets used between 9pm and about 12pm, then the p2p gets switched on when I got bed and back off again at about 7. Surely this isn’t right. The average upload speed on Virgin Media’s M125 (with an average download speed of 132Mbps) is just 20Mbps, and 25Mbps on the M250 package. Virgin Media is the best broadband provider for speed in the Expert Reviews Best Broadband Awards 2023, which were unveiled on the 1 March. 4ghz band which limits the connection to the router to around 144mbps sometimes even less depending on the device (then a speed test would show. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to wired. Or 0345 454 1111* from any other phone. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). Click on the “> Check router status” button. Ran speed test, it averages about 1MP/s upload - 5275833. This was promptly auto-acknowledged by email, and within 24 hours they'd issued a fob-off email resolution that completely ignored the issue I was complaining about. Do you have an IT dept. 3 stars. i have now lefted virgin media and im only saying this once to virgin media i dont have your tv boxs and internet box some bloke from virgin. Next, tap Check. info@financial-ombudsman. We've just moved back in our parents property and our internet (250MB download / 20MB upload) has been terrible leading to significant slowdown and a drop out at least once a day (monday to friday). Winner: Virgin Media offer the fastest widely available download speed of 1. on 29-08-2021 20:58. The best times to game online or make big downloads, for example, would be when connection is fastest. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. 8/9. Sign in . 18 EDT. I've tried rebooting the router several times, checked cables, reset factory settings, booted off all connected devices and there's no change. Virgin customers' top complaint was price increases (38 per cent), while 33 per cent of Talk Talk customers and 22 per cent of BT customers suffered "very slow" broadband speeds. on 13-01-2023 08:53. Overview. Community Experts online right now. Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER‘s subsidiary LilaConnect, which occured after the local rollout of a new 1Gbps Fibre-to-the-Premises network caused a number of problems – from damaged driveways to cut broadband and electricity cables etc. 33 for each calendar day that the service is not repaired. Virgin Media ; Sky; TalkTalk; EE; Alternatively, you can ring Ofcom Monday to Friday between the hours of 09:00am and 5:00pm (BST/GMT) on 0300 123 3333 or 020 7981 3040 to lodge a complaint or. We bringVirgin Media has collected 1993 reviews with an average score of 1. Check the Linksys USB adaptor is connected on the 5Ghz band. 5. Virgin Media was founded in 2006. Virgin Fibre Areas only. Address any slow speeds. If you find that the broadband speed is slow, our broadband speed advice can help. 5 40. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds of. uk. Description: You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. this is going up and down a lot. Virgin Media has announced its UK fibre-optic broadband subscribers are to receive a free increase in upload speeds -- taking its top-end 50Mbps package's upload speed from 1. I'm getting really bad speeds on my Virgin Media WiFi connection. Nothing has made a difference. 5. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and 8th April. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. I now average 10MBps (80Mbps) over OpenVPN using PIA. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. . This Code lets you know how to go about making a complaint and how to take it further if you need to. Check with your provider to see if it’s fit for purpose. Hub 5 Ethernet slower than wifi. I recently upgraded from 500MB to 1GB. . We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly. We are moving to Plusnet where we get 500mb for £35 per month. M100: This. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. It's probably your router, but your router is much better than my old 1200G+. Even when I was living in London and had Sky connection, I didn't have any such problem. That speeds recover as the day progresses could be that we. . I have Virgin Business with 500MB download and 50MB upload. Virgin Media has a rating of 1. This should settle any sluggishness! TV cabinets, closed shelving… these can all block your wireless signal. Virgin media mobile internet slow Slow internet compensation . The download speeds available on Virgin Media are available to customers based on your speed package. I also have a new high-speed ethernet cable between both routers. 10dBmV is the recommended maximum and all yours are very near that with `channel 2 actually above that. Alan Martin May 26, 2023. Once the test begins click on: Run full test to see all the stats. Two months ago I switched over to Virgin Media and took out a combined TV, phone and broadband deal. The very tiny queue the data is being held in looks like a symptom of either misconfiguration or a software defect. 4Mbps),. Time Priority Description. You can also call 150 from your Virgin Media landline or Virgin Mobile. getting 1128 mbps to the hub4 however only getting consistent 150 mbps through any Ethernet ports. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. Located in Edinburgh, Scotland. This can see latency times become very slow (double or more vs the usual baseline). Around mid Novemeber 2022 I sent in a complaint regarding absolutely horrendous upload speeds. A long-running problem on Virgin Media’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. Hi I have a reported a tested speed of 250Mbps. 02. Try dispute resolution. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. Ofcom has opened an inquiry into Virgin Media following complaints that they are not complying with regulations allowing customers to leave or switch providers. If you've got total loss of service after two working days, you'll be eligible for £9. css"> <iframe aria-hidden="true" title="GTM" src=". Broadband only deals. Every device tested provides the same 150 mbs Ethernet connection. Broadband speed statistics found those with speeds in excess of 1GB typically. Legally I am due 50% of the advertised speed which was 200mbps. . Comments. The packet loss is potentially due to increased load alongside noise. Connects directly to the hub the same. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. He upgraded us from a hub 4 to a hub 5 as well as doing something at the cabinet and the speed increased. Over the last couple of weeks KitGuru have been receiving emails from readers complaining about the current state of UK broadband services. At the time, there was nothing for those on more. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. The problems appear to. Give your broadband a boost. @tasmintaylor_dj @virginmedia YES Network randomly dropping, I pay for 200Mb/s and speed tests return like 5Mb/s. Or 0345 454 1111* from any other phone. My upload remains in the 25-30mbps range. (I currently have the hub 3 and haven't had any issues with it) So I've signed up to receive the new hub that will be delivered in about a. Third day of very slow internet speed speed and intermitted service I restarted my router 100 times, I called support, no - 4793982Check the up stream channels for noise degradation. Maybe they'll offer it to New Customers Only & leave us loyal subscribers pay out the odds. VM evidently hope that by making complaining as slow and unproductive. Existing M100 customers will see their max internet speed increase by 22% (from 108Mbps. Make a broadband speed complaint. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. The previous broadband from Virgin media. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. 404 - Page not found. 30am before I goto work, between then and 9pm the only machine on is my server and. A speed test completed on the Asus gives an average of 90 Mbps download and. I have a JVC Fire TV in the bedroom with a wired connection through the ring mains. The speed at 10Mb/s is curious, when the devices are connected login to the VM Hub and see if it is connected at 100Mb/s or 10Mb/s. 1 router mode or 192. WiFi speed tests can be somewhat hit and miss as your device could be connecting on the 2. Re: GIG 1 Slow Speed. the Y axis of the graph is the connection speed. See these Examples. 1 into the address bar of your browser. Forums. 2 Mbps). Virgin Media operates with the "OFCOM Voluntary Code of Practice on Broadband Speeds" and as a result, you can raise an OFCOM/Virgin Media Speed Complaint by calling up the Customer Care team. Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile. Check your broadband contract 3. Step: 03: Let The Virgin Test Speed Results Load And See The Results. Slow WiFi . All BT’s contracts are currently for 24 months. I have had slow speed for 2 weeks. When i do a speed test on testmy. Im currently on M350. Run a broadband speed test. I faced the frustration of call centre queues, had to explain numerous times why I wanted to leave and was warned I’d face slower speeds if I left. From keeping your broadband up to speed to streaming the hottest box sets and checking your bill, there's a Virgin Media app for. 87% of all complaints have highlighted problems with the company's E-mail service. The best way to contact Virgin Media to cancel is over the phone. Call BT customer service: 0800 800 150. Use the test below to see if the issue is at the Hub or device. Like Sky Glass, the streaming TV from Sky, the Stream is a stepping stone. However, I have a hub 3 in modem mode, and I can't get wired speeds above 180-190Mbps. Test your wireless connection. Broadband Speed Test; Packages. uk of Stourbridge, US. Copy the text in the Direct Link box, beware, there may be more text than you can see. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on. Speak to your provider. Once the test begins click on: Run full test to see all the stats. The speed ranges between 0. You. I have spoken to VM customer services who advised me to restart the router (which I had done many times before . I have had slow speed for 2 weeks. Or 0345 454 1111* from any another telephone. Gaming Support. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. As low as 2Mbps at times, in the evening it’s back to 38Mbps. Free downloads are available to all new and existing customers. Sign in . Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. How to make a complaint via phone. If your computer struggles with even simple operations, get some security software (like our free Virgin Media Security) and scan your computer. Availability of services from other major UK ISPs will differ from Virgin Media’s services. 032%. The details of that are here: Fault reference number: M04992688. You can see those below. Ive been experiencing slow upload speeds of around 0. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. This has only happened recently though. 2. net will test your connection. Click Begin and speedtest. 3 stars. Their 23% Resolve Complaints rating is a cause for concern. Traditionally when a customer sings a contract an ISP gives a range of speeds the customer can expect, but there is an additional stipulation the companies refer to less often, the minimum guaranteed access line speed. We would like to show you a description here but the site won’t allow us. Forum; Apps. I suspect Virgin is up to something. Occasionally I'll get 20 Mbps. However whenever I reset the router then the slow. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. When I managed to get a connection using Samknows, my upload speed to the router was 0. As you have found, complaints are commonly closed with a 'resolution' which has little or any bearing. At present VMB’s packages tend to offer a maximum upload speed of 50Mbps (the profile rate for this is a bit faster), but some customers on their. Here you’ll find all the help you need for Virgin Media related problems and issues. , and Saturday and Sunday, 8. Post reboot tested at 4. Virgin Media has issued a 'hack' to increase broadband speeds (Image: PA) Virgin Media has sent an email out to customers with some advice for boosting broadband speeds for any Internet provider's. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. After testing at various times of the day I’m getting about 500 to 600 MB speed. M200: This comes with an average upload speed of 213Mbps. Also are you connecting via 2. Please can someone check that my c. Rang and was told a new hub would be sent out to me and would arrive on 08. Open a web browser and go to 192. 33 per day until the fault is fixed. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. Mobile customers. .